hollywoodbets Privacy Policy

1. Introduction

hollywoodbets is committed to protecting the privacy and personal data of all players who use our Platform, including Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines. We understand that your personal information is important to you, and we take our responsibility to handle it carefully and transparently very seriously.

This Policy applies to all personal data collected through the hollywoodbets Platform, including data collected during account registration, identity verification (KYC), payment processing, customer support interactions, and general use of the Platform's games and features.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and hollywoodbets.

2. Personal Data We Collect

hollywoodbets collects personal data from you in the following categories, depending on how you interact with the Platform:

2.1 Registration Data

When you create a hollywoodbets account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with our legal obligations and to process withdrawals, hollywoodbets may collect copies of identity documents, including:

• Government-issued photo ID (Philippine passport, driver's license, UMID, SSS ID, or PhilSys national ID)
• Proof of address documents (utility bills, bank statements, or barangay certificates)
• Proof of payment method ownership (GCash or Maya account screenshots showing your registered name)
• Selfie or liveness verification images where required

2.3 Financial Transaction Data

When you make deposits or withdrawals on hollywoodbets, we collect transaction-related data, including:

• Deposit and withdrawal amounts in Philippine Peso (PHP)
• Payment method details (GCash mobile number, Maya account reference, BPI/BDO/Metrobank account name — we do not store full bank account numbers or card numbers)
• Transaction timestamps and reference numbers
• Running account balance history

2.4 Gaming Activity Data

hollywoodbets automatically records data about your activity on the Platform, including:

• Games played, bet amounts, and outcomes
• Sports betting selections and results
• Session start and end times
• Bonus and promotion usage history

2.5 Technical and Device Data

When you access the hollywoodbets Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Referring URL and pages visited within the Platform
• Cookie identifiers and session tokens (see Section 6)

2.6 Customer Support Data

When you contact hollywoodbets via live chat or email, we collect and retain records of those communications, including the content of your messages, the date and time of contact, and any information you voluntarily provide during the interaction.

3. How We Use Your Personal Data

hollywoodbets uses the personal data we collect for the following purposes:

hollywoodbets will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4. Legal Basis for Processing

hollywoodbets processes your personal data on the following legal grounds under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your hollywoodbets account, process transactions, and provide gaming services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and gaming regulatory requirements.
• Legitimate interests: Processing is necessary for hollywoodbets's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential cookies, hollywoodbets relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

5. Sharing Your Personal Data

hollywoodbets does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Payment Service Providers

To process your deposits and withdrawals, hollywoodbets shares necessary transaction data with payment service providers such as GCash, Maya (PayMaya), BPI, BDO, and Metrobank. These providers are contractually bound to handle your data securely and only for the purpose of processing your transactions.

5.2 Identity Verification Partners

hollywoodbets may use third-party KYC and identity verification service providers to assist with document verification and fraud detection. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for their own purposes.

5.3 Game and Technology Providers

Some games available on the hollywoodbets Platform are provided by third-party game studios and live casino operators. These providers may receive limited gaming session data necessary to operate the games. They are bound by contractual obligations to protect your data.

5.4 Legal and Regulatory Authorities

hollywoodbets may be required to disclose your personal data to government agencies, law enforcement authorities, or regulatory bodies in the Philippines where required by law, court order, or regulatory directive. We will only disclose the minimum data necessary to comply with such requirements.

5.5 Professional Advisers

hollywoodbets may share personal data with lawyers, auditors, and other professional advisers where necessary for the conduct of our business, subject to appropriate confidentiality obligations.

6. Cookies & Tracking Technologies

hollywoodbets uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your login session, and analyze Platform usage. The types of cookies we use include:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as maintaining your login session and remembering your preferences. These cookies cannot be disabled.
• Functional cookies: These cookies remember your settings and preferences (such as language and display preferences) to provide a more personalized experience on hollywoodbets.
• Analytics cookies: These cookies help us understand how players use the hollywoodbets Platform by collecting aggregated, anonymized data about page visits, session duration, and feature usage. This data is used to improve the Platform.
• Marketing cookies: With your consent, hollywoodbets may use cookies to deliver relevant promotional content about hollywoodbets games and offers. You may opt out of marketing cookies at any time through your browser settings or our cookie preference center.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hollywoodbets Platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

hollywoodbets retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your hollywoodbets account and for a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with Philippine financial record-keeping requirements.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity, or longer if required for dispute resolution or regulatory purposes.
• Customer support records: Retained for a minimum of two (2) years from the date of the interaction.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required for any of the above purposes, hollywoodbets will securely delete or anonymize it in accordance with our internal data disposal procedures.

8. Data Security

hollywoodbets implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hollywoodbets Platform
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and identity document copies
• Role-based access controls ensuring that only authorized hollywoodbets personnel can access player data, and only to the extent necessary for their role
• Regular security audits and penetration testing of the Platform infrastructure
• Multi-factor authentication requirements for administrative access to systems containing player data
• Incident response procedures to detect, contain, and report data security incidents in a timely manner

In the event of a data breach that is likely to result in a risk to your rights and freedoms, hollywoodbets will notify you and the relevant authorities as required by applicable law, including the National Privacy Commission (NPC) of the Philippines.

9. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules, you have the following rights with respect to your personal data held by hollywoodbets:

To exercise any of these rights, please contact the hollywoodbets Data Privacy Officer via live chat or by emailing [email protected]. hollywoodbets will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two (2) months, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with hollywoodbets's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

The hollywoodbets Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. hollywoodbets does not knowingly collect personal data from individuals under the age of 21.

If hollywoodbets becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent further access by that individual.

If you are a parent or guardian and believe that your child has registered on the hollywoodbets Platform, please contact our support team immediately so that we can take prompt action.

11. International Data Transfers

hollywoodbets primarily stores and processes player data within secure data centers. In some cases, personal data may be transferred to or accessed by service providers located outside the Philippines — for example, game technology providers or cloud infrastructure partners.

Where such transfers occur, hollywoodbets ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under Philippine law.

By using the hollywoodbets Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards described above.

12. Third-Party Links

The hollywoodbets Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the hollywoodbets Platform and does not cover the privacy practices of any third-party websites or services.

hollywoodbets is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the hollywoodbets Platform.

13. Changes to This Privacy Policy

hollywoodbets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, hollywoodbets will notify registered players by email or via a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the hollywoodbets Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the Platform and may request account closure in accordance with our Terms & Conditions.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how hollywoodbets handles your personal data, please contact our Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly through the hollywoodbets Platform — the fastest way to reach us
• Email: [email protected]

hollywoodbets aims to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days. For complex requests, we will keep you informed of progress throughout the process.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.